When installing a new system, it is hard to escape the paradigm of creating yet another user database and new passwords for each one of these users.
How does this happen? The engineer who configures the system usually starts by adding a few accounts manually to perform the first test calls and then more and more, until all users are created. This approach has clear drawbacks, since it is:
- Error-prone: it is easy to make mistakes
- Not secure: users are not removed, even when they leave the organization.
The best way to manage accounts creation is to let somebody or something else do it for us. The ideas described below also apply to customer contact creation in the UC server.
Depending on how critical the UC service is for the organization, it might be necessary to put service continuity scenarios in place, including:
- Failover: a secondary server is used in case the primary server fails.
- Load Sharing: both systems work at the same time, but if one goes down, the other can manage the whole load.
Let’s start analyzing the simplest scenario: one UC Server and X users / devices connected to it. Failover is perfectly fine in this first scenario.
How can someone compare software vendors and their effectiveness?
Are they a good vendor? If so, how do they “become” good? I could ramble on about SDLC (software development life cycles), Agile methodology, blah blah blah, but the truth is…partners don’t care about this.
What does a partner care about? Partners care that a vendor helps them drive more revenue and more profit for the long term health of their business. Or at least that is what they should care about.
So, what a partner wants is simple! A system that can be sold for a lot, installed and maintained with no effort, allows them to maintain control of their customer base and is FREE! Ah, such a blissful world! Continue reading
In the previous article we discussed why network reliability is crucial for UC solutions. This time I will explain why PoE switches are important to grant power continuity of the phone service to match those of traditional PSTN systems.
When switching from a legacy phone system to a modern UC server, many things are taken for granted by the buyer. For example, that the system will also work in case of emergency situations, like a power outage.
Home analog phones connected directly to a local exchange usually work in the case of power outages, as the local exchange uses a UPS system. Legacy PBXs worked in a similar way, either embedding a battery or relying on a separate UPS system.
Why you must engage in Personal Branding to better manage your business
When it comes to Personal Branding, there’s a lot of skepticism out there. The term itself is often misunderstood.
So let’s begin with a quick definition. In a nutshell, Personal Branding means promoting ourselves: dedicating time and attention to ourselves as professionals within a specific industry. Continue reading