How can someone compare software vendors and their effectiveness?
Are they a good vendor? If so, how do they “become” good? I could ramble on about SDLC (software development life cycles), Agile methodology, blah blah blah, but the truth is…partners don’t care about this.
What does a partner care about? Partners care that a vendor helps them drive more revenue and more profit for the long term health of their business. Or at least that is what they should care about.
So, what a partner wants is simple! A system that can be sold for a lot, installed and maintained with no effort, allows them to maintain control of their customer base and is FREE! Ah, such a blissful world! Continue reading
In the previous article we discussed why network reliability is crucial for UC solutions. This time I will explain why PoE switches are important to grant power continuity of the phone service to match those of traditional PSTN systems.
When switching from a legacy phone system to a modern UC server, many things are taken for granted by the buyer. For example, that the system will also work in case of emergency situations, like a power outage.
Home analog phones connected directly to a local exchange usually work in the case of power outages, as the local exchange uses a UPS system. Legacy PBXs worked in a similar way, either embedding a battery or relying on a separate UPS system.
Why you must engage in Personal Branding to better manage your business
When it comes to Personal Branding, there’s a lot of skepticism out there. The term itself is often misunderstood.
So let’s begin with a quick definition. In a nutshell, Personal Branding means promoting ourselves: dedicating time and attention to ourselves as professionals within a specific industry. Continue reading
Besides the platform, a key component to success is the quality of the network on which the platform will function.
In this blog article we will analyze which network devices must be chosen carefully, and which technologies we need to be familiar with to successfully deploy our UC solution.
Firewall / Routers
As seen in Reviewing Security Concerns of UC solutions, we should consider firewalls and routers only as support for enforcing security. The UC server and the connected devices must be secure, even in the absence of dedicated devices such as firewall / SBCs with packet inspection capabilities. This is achievable only by applying the best practises and security policies inside the UC solution.
SIP Trunking is the most popular way to add PSTN connectivity to a modern UC solution.
A few words of advice:
- Fax support: if the UC solution will need to transfer faxes, you need to make sure the operator has official T.38 capability.
- Routes quality: these should be extensively tested over national, mobile, and international destinations for the following:
- Audio quality
- Connection speed
- CID shown on the remote side
- Set custom outgoing CID: a great feature for mobility and call forwarding