The user endpoint subject will be covered in this blog article. And I will also describe the importance of collaboration tools and desk phones.
Collaboration Utility / Softphone
In a modern UC solution, a single application should incorporate all services: audio calls, video calls, chat, and presence. The advantages of this arrangement include:
- A unified user experience
- Less investments in dedicated hardware such as VoIP phones, which are not necessary
- Immediate sign-on after opening the application
At the same time, having just one application that incorporates all services poses the following problems :
- It requires the computer and app to active (turned on)
- It relies on the computer’s environment.
- It might not be user-friendly for customers using older versions.
A few days ago Gartner published the first data regarding the trends of the IT sector expected for 2019
If you are a system integrator or an IT company, these forecasts affect you directly, and, as they say, there is good news and bad news.
The good news is that the forecasts for the sector over all, are comforting. Gartner predicts an overall growth in the technology sector.
The bad news, is that this growth could affect only a small part of IT professionals and companies.
In this blog article I will provide some best practices for deployment planning that our UC platform will need, to work as expected.
When a new UC system is installed, users will need to spend a considerable amount of time and resources learning how it works. It is crucial to reduce the impact of adopting any new technologies by avoiding user problems.
The most common issues I have witnessed are “regressions” in how the system works, particularly when compared to the previous system. Some examples include:
- Missing features (especially telephonic ones)
- Poor audio quality
- Fax machines not working reliably
- PoS connections not working reliably
Finding NEW clients by looking for them in the right place without spending a great deal of money.
How frustrating is it when you hear your wonderful ad on the radio and you intensely watch your phone on your desk waiting for it to ring… but the phone never rings…
How funny is it to read the many odd requests made by people intercepted by those expensive AdWords campaigns…(the laughs are at the beginning and they end as soon as you see the invoice at the end of the month)…
How many times do we go to trade shows and are annoyed because out of the 10 people who come by our stand, 9 out of the 10 only want the freebies and only one (maybe) is on target… Continue reading
What follows is an incomplete list of leading vendors who are using the main protocols described in one of the previous blog articles: SIP and XMPP. This list is based on my personal knowledge. I apologize in advance for any exclusions.
The goal is to provide material for further analysis by the reader.
Cisco was one of the first to embrace the potential of Unified Communication systems and open standards.
Cisco historically selected MGCP and H.323 as VoIP protocols. SIP was later introduced, first on endpoints and then on servers.
Jabber, Inc., is a provider of presence and messaging software. It’s important to note that Cisco has acquired this company not the open standard Jabber (jabber.org). Jabber, by that point, had already been renamed to XMPP.