In the following article I will present a list of requirements that should help you in understanding which platform is better suited to an organization’s needs.
Number and Location of Sites
The quality of the connectivity is crucial for good voice and video service. Offices located in different countries or continents will most likely need separate local or managed UC servers.
What’s the size of each site? If the site is large and most communications are done within the site, a local UC server is often the winning solution.
A Unified Communication solution can be deployed either in an environment controlled by the customer, as a corporate data center, or in a third-party data center. Let’s review such deployment scenarios in more detail.
In most scenarios, a solution deployed in a cloud environment (such as Amazon AWS) offers the best overall conditions including easy redundancy, by relying on different physical data centers, and better connectivity, by providing worldwide data centers.
However, there are scenarios where an in-house UC platform can offer advantages over a cloud solution. When the UC services are accessed mostly by local users and using local PSTN trunking, a local deployment is the best solution. Another scenario might be a site with poor Internet connectivity where phone services must be provided.
Why should we have leaner communication? Because the goal of a modern communication system is to help the company remove waste by facilitating higher quality and less frequent communication. Let’s see how.
We live in an age that offers a record number of possibilities to communicate. Landlines, mobile phones, email, social media, faxes, public messengers including Skype, Whatsapp, Viber, WeChat, and Facebook Messenger…just to name a few. In addition to these applications, we have access to corporate CRMs, ticketing systems, chat systems, blogs, and forums. Often the use of new medias do not necessarily lead to the dismissal of the old ones.
In this blog article we will analyze modern Unified Communications market trends in detail, and discuss how they actually compare with the UC solution features and the technical characteristics.
Hosted, Managed, or Cloud? Or Something Else?
Whether you are looking for a ready-to-buy UC solution or thinking about building one, the question of hosted, managed, or cloud is usually the first question that arises when a new service is added.
Let’s first review what each category means.
Loren Cleveland is the owner of BTS Communications. With nearly 30 years in the industry, Loren started with BTS as a technician, then moved into marketing and sales before purchasing the company in 2011.
We sat down with him to ask him about his experiences as being both a Samsung partner and a Wildix partner. Here’s what he had to say:
Wildix and Samsung both have their pros and cons, but I’ve been very impressed with what Wildix has to offer. The option of being totally hardware free definitely has its advantages. For example, there was recently a lightning storm that did some damage to hardware for a few clients I have. I had to drive out and spend hours fixing it all. Had they had Wildix installed, this would have been avoided. Continue reading