Of all the changes to hit the telephony industry, among the biggest is the role of the installer. With UC&C and the shift to digital frontiers,
It’s a season of frights — of ghouls, goblins and things that go bump in the dark — but for those in the tech sector, certain
Meeting with colleagues online has come a long, long way from even a few years ago. The object of meeting online, of course, is to make
Five years after its debut, Microsoft Teams has become the most popular business communication platform with over 270 million monthly users worldwide. And while its growth
The COVID-19 pandemic has caused a major shift in working, with a large number of companies going remote. As a result, the hardware and software needed
Abandoned calls are a problem for call centers, and they can result in missed opportunities to engage. So let’s look at what is an abandoned call,
At Wildix, we make a variety of solutions, and some are aimed at very specific verticals. We don’t just think about our tech solutions but also
Transferring data to another device always comes with risks. When information moves, it leaves the local protections of your device or server and, newly vulnerable, it
Every day, your sales and support teams are sitting on revenue insights they never capture. Customer objections. Buying signals. Competitor mentions. Upsell opportunities. Friction points. They
Your CRM knows a call happened, but it doesn’t know what was said Whether it’s Salesforce, HubSpot or another platform, most sales teams invest significantly in their
Most sales managers will recognize the moment at the end of a difficult quarter where a deal that should have closed didn’t, and the post-mortem conversation
Artificial intelligence is everywhere right now. From boardrooms to sales teams, every organisation is exploring how AI can improve productivity, reduce costs, and enhance customer experience.
You record every call, but you’re still at risk Most businesses in regulated industries believe they have compliance call recording covered. The system records calls, stores
The French government has officially announced that by 2027, tools like Microsoft Teams and Zoom will be systematically replaced across all state administrations by sovereign alternatives.
