Wildix Blog

5 August 2024

Cybersecurity Incident Plans: Why They’re More Critical Than Ever

It may seem like a lifetime ago, but it was only last year that UCaaS MSPs were talking about the 3CX hack and wondering if they were going to produce an incident report plan. Over the past 12 months, we’ve had major attacks on infrastructure worldwide, along with new threat actors coming to the fore.

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31 July 2024

Not All Vendors Are the Same: How to Choose the Right Comms System

Few people give much consideration to their communications system until something goes wrong. Then it’s a top priority. That’s because it’s something that should just work — without too much additional input.

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29 July 202431 July 2024

Replacing Your Comms: 6 Reasons Why Unified Communications Is the Answer

Unified communications is something we talk a lot about at Wildix, mainly because that’s the key product we sell. But for many businesses, it’s often not clear why unified communications is the answer to many of their pain points. So let’s have a look at the seven reasons why unified communications is the answer to many of your business issues.

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18 July 202418 July 2024

How to Choose the Right Conversation and AI Business Intelligence Solution for Your Business

How to Choose the Right AI Business Intelligence Solution

With the explosion of AI business intelligence (AI BI) products on the market and the accompanying AI hype cycle, it can be hard to decide what — if anything — you should add to your tech stack. From a communication perspective, conversation intelligence, offered by many AI‑powered business intelligence solutions, is one of the most impactful AI technologies as it simplifies the workloads of customer-facing workers, provides transparency on ongoing sales deals and customer support cases and extracts valuable insights that drive business innovation and efficiency. However, determining which AI and business intelligence platforms offer high-quality conversation intelligence can be confusing, since many providers describe their solutions in different ways or combine more than one service on a single platform, making it hard to know what exactly are their strengths and weaknesses.
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4 July 202424 July 2024

10 Strong Indicators You Need to Change Your Hardware PBX

Your PBX is an essential part of your phone system, distributing calls throughout the office. If you haven’t changed your system in the past 10 years (that’s 2014 or earlier!), you likely have a hardware PBX, one that sits in your office. While they were effective for most purposes at the time, there are much more modern alternatives, including cloud unified communications, sometimes known as unified communications and collaboration (UC&C) or unified communications as a service (UCaaS). Here are 10 clear signs that you need to change your hardware PBX.

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