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Exploring Diversity and Inclusion Across Continents: Harmonie Essome

Exploring Diversity and Inclusion Across Continents: Harmonie Essome
Wildix is building a diverse workforce of people around the world. One of the key benefits of our working ethos is that we encourage people to work from anywhere they can, and we also offer a variety of working options. Harmonie Essome is a partner development manager contracted to Wildix Germany via her own company in Dubai. We caught up with her to have a chat on her perspectives on Wildix, Germany and being a black woman in tech.

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WhatsApp: Competing Against “Free”

WhatsApp: Competing Against “Free”
One of the most popular communication apps is WhatsApp, with approximately 2.7 billion monthly users sending 100 billion messages each day. It has permeated most people’s lives. Yet the app is not only being used for personal use. Thousands of businesses use it in combination with other applications, but this has led to huge problems for those who need to remain compliant with laws around transparency. It’s also an issue for MSPs who need to convince businesses that it’s one of the least effective tools for communication.

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Wildix vs Sangoma: Too Many Acquisitions Lead to an Innovation Crisis

Wildix and Sangoma are two possible solutions for MSPs
Sangoma Technologies Corporation gives hardware and software products for SMBs, enterprises and carriers in 150 countries, delivering these technologies through distribution partners and through selling direct to the consumer. It owns some legendary names in the business, including Asterisk and FreePBX, as well as software the company partly developed itself.

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How Call Center Voice Analytics Boost Your Business

Group business colleagues wearing headsets working in office
The first call center was likely in the mid-’50s, thanks to the introduction of automatic call distribution systems. The ‘70s saw the centralization of calls to big businesses, and progressive advancements allowed call centers to get bigger and handle more inquiries. Scripts, voice recording and call stats helped managers supervise the call center more effectively. Fast forward to the digital revolution, and the role of the call center has dramatically shifted, with technological advancements helping to fine-tune every interaction through call center voice analytics. Call centers are rapidly becoming contact centers, expanding their role to become an integral part of building long-lasting customer relationships.

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