Tag: unified communications

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Unified Communications for Customer Support, Contact Center, and Marketing Activities

Unified Communications for Contact Center, Customer Support, Marketing ActivitiesIn the previous blog article we discussed how Unified Communications can improve the team collaboration and management. Today we will discover which features can help you win new customers and retain the existing ones by increasing the efficiency of your call center and marketing activities and improving your customer support.

Contact Center – Call Center – Sales / Support Teams

Website Integration

Today, users usually discover an organization via its website after a related web search. Besides valid contents, the website should integrate real-time communication features to allow potential and returning clients to get in touch with the team and improve your customer support.
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Unified Communications for Team Collaboration and Management

Unified Communications for Team Collaboration and ManagementIn the previous blog articles we discussed how different Unified Communications can simplify your business processes and automate your daily tasks. Now it’s time see how to apply and where to apply the previously discussed features. Of course, some are applicable to any kind of business, while others only apply to specific scenarios.  

In this blog article we will talk about team collaboration and management.

Office / Open Spaces

All teams working in offices can get great advantages from the adoption of an advanced communication system. Especially teams working in open spaces. In this environment, teams can take advantage of a system which provides better details about their ongoing activities and calls.
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How to substitute a working PBX with a new one

pbx in panneI know of companies who sell insect screens during the winter. Sure, when demand is not urgent, one has the time to plan an investment well.

Did you ever “curse” yourself because had you decided to take measures earlier for a verification or a purchase, you would have saved a ton of money?

The car’s transmission belt which never having been checked, then breaks, the boiler with no maintenance, then doesn’t start, the PC backup not carried out and all data is lost… 

Don’t get nervous, you are in good company, everyone, good or bad, tends to postpone something which does not constitute an imminent problem… on the other hand, we have so many problems that, if we were to try to prevent them all, we would no longer be able to live.

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Learning is like rowing against the current…

Books “Any day spent learning something is never a day wasted”..

Many companies do not believe in this simple quote, because basically they do not believe in training.

Training is for many a waste of time, which takes away from work. But they do not realize that keeping constantly up to date is inevitable: learning is like rowing against the current, if you stop, you are pulled back.

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