Let’s examine which available solutions allow for the transmission of faxes over IP and the best practises that reduce related problems.
Fax over VoIP is a usual requirement in many deployments. Although the number of fax sessions per year is constantly decreasing, for the next ten years or so, we still need to include fax support in any Unified Communication platform.
Faxing was never meant to be used over the Internet, as it was designed specifically for transmissions over telephone lines with circuit connections and low latency.
A Unified Communication solution can integrate a software server fax. This software simulates a real fax machine, and allows you to send or receive an image file to / from a remote fax endpoint.