Author Archives: Stefano Osler

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About Stefano Osler

CEO Wildix

Owning Your Customer: The Only Way to Succeed in Modern IT

Owning Your Customer: The Only Way to Succeed in Modern IT

Owning Your Customer: The Only Way to Succeed in Modern IT
Out of all the telecom terms out there, the one I like emphasizing more than any other is the acronym of MSP: Managed Service Provider. The reason why is that being an MSP means you do far, far more than just pass tools from a vendor to an end-user — instead, it means you’re someone who provides high-value services and IT management. Continue reading

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the-future-of-ucc-its-all-about-sales

The Future of UCC: It’s All About Sales

the-future-of-ucc-its-all-about-sales

The new technology that every business needs to stay competitive

There’s a big issue with how many businesses run their websites, and it’s something that you need to be talking to your clients about right away.

The problem is that for customers nowadays, websites aren’t responsive enough.

Sure, they have old-fashioned “contact us” buttons and email forms — but now, customers now want more than that. They want their questions answered instantly, in their current browser window with features like chat and VoIP calls.

Continue reading

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The MSP’s New Enemy and How to Beat Them

Enter the Vampire Vendor: The MSP’s New Enemy and How to Beat Them

The MSP’s New Enemy and How to Beat Them

The MSP’s New Enemy and How to Beat Them

For today’s MSP, the road to success is long, bumpy and full of suspicious hitchhikers who’ll rob you the second you let them into your car.

This isn’t anything I haven’t said before. I and the rest of Wildix have talked a lot about “enemies” in the marketplace — competitors for Partners and Wildix ourselves.

Surprisingly, these familiar, unpleasant faces are still around to bother us: there’s the old, outdated Walking Dead Vendors; the young, mismanaged VoIPTruz; and the gigantic, yet otherwise unremarkable Carriers. Continue reading

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Insicurezza informatica

Skype is not secure, Microsoft: “use a VPN to access”

Insicurezza informatica

That’s not true, of course.
I just applied to Skype the idea of security that manages to create an “Open Source Genius.”

Let’s leave Skype aside and see what really happened.
Giacomo Brusciati of Comunica.Meta srl, an installer of telephone systems in the Marche region, has installed about 2,200 systems. First ISDN and then VoIP. Continue reading

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How to prevent an internal attack toward your UC&C investment

Are you considering investing in UC&C to improve your company’s productivity?

Telephone calls bounce between internal employees, they have to handle millions of emails and exorbitant travel costs: at the dawn of 2018, it is clear that UC&C is the definitive remedy to inefficiencies in internal communication that cause loss of productivity. However, there is one aspect that you must carefully evaluate before moving toward UC&C – a fundamental factor on which the success of the company’s entire investment depends. Because even if you implement the most advanced technology available on the market, the risk of seeing all your efforts nullified is around the corner. And, as you could read from the title of this article, the attack you may come across is a real stab in the back… Continue reading

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