Primarily because earning new ones is a strain that is impossible to get used to.

And every day we wake up with the aim of finding new customers, despite the frustrations that we accumulate each night.

Care for our current customers, on the other hand, is so simple, that we often forget to even do it. The point I’m trying to make here is that, typically, once we have sold the product, it ends there. We send the technician for installation and we don’t worry about how our customer has experienced their product experience post-purchase. Continue reading →

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The importance of usability in design

A fully functional video conferencing user experience is now par for the course within enterprise level circles. Your prospects, clients and partners now expect reliable uptime and full service features. Any shortcomings are reflected upon your brand rather than the conferencing provider.

The WebRTC standard is bringing a stability to video conferencing that enterprise level companies can trust, with a full scale feature set that combines the convenience of Google Hangout with the robust functionality of a Citrix brand line product.

The Basics of WebRTC Joint Functionality

Three APIs provide the basic foundation of WebRTC apps, giving developers the means to more easily develop powerful user experiences. Continue reading →

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