Steve Osler, Author at Wildix Blog

6 November 20209 November 2020 by Steve Osler

Going Greener and Working Smarter: What Smart Work Can Do for Planet Earth

One of the old ways of thinking about business that’s still haunting us today is the question of how we should interact with the environment while operating a company. In the past, businesspeople saw this as a dilemma; we believed that we had to make a choice between making money or being kind to the planet.

Continue reading “Going Greener and Working Smarter: What Smart Work Can Do for Planet Earth”

(2 votes, average: 5.00 out of 5)

18 September 202029 September 2020 by Steve Osler

Owning Your Customer: The Only Way to Succeed in Modern IT

Out of all the telecom terms out there, the one I like emphasizing more than any other is the acronym of MSP: Managed Service Provider. The reason why is that being an MSP means you do far, far more than just pass tools from a vendor to an end-user — instead, it means you’re someone who provides high-value services and IT management. Continue reading

(3 votes, average: 5.00 out of 5)

8 June 202029 September 2020 by Steve Osler

The Future of UCC: It’s All About Sales

The new technology that every business needs to stay competitive

There’s a big issue with how many businesses run their websites, and it’s something that you need to be talking to your clients about right away.

The problem is that for customers nowadays, websites aren’t responsive enough.

Sure, they have old-fashioned “contact us” buttons and email forms — but now, customers now want more than that. They want their questions answered instantly, in their current browser window with features like chat and VoIP calls.

Continue reading “The Future of UCC: It’s All About Sales”

(2 votes, average: 5.00 out of 5)

7 April 202029 September 2020 by Steve Osler

Enter the Vampire Vendor: The MSP’s New Enemy and How to Beat Them

The MSP’s New Enemy and How to Beat Them

For today’s MSP, the road to success is long, bumpy and full of suspicious hitchhikers who’ll rob you the second you let them into your car.

This isn’t anything I haven’t said before. I and the rest of Wildix have talked a lot about “enemies” in the marketplace — competitors for Partners and Wildix ourselves.

Surprisingly, these familiar, unpleasant faces are still around to bother us: there’s the old, outdated Walking Dead Vendors; the young, mismanaged VoIPTruz; and the gigantic, yet otherwise unremarkable Carriers. Continue reading “Enter the Vampire Vendor: The MSP’s New Enemy and How to Beat Them”

(4 votes, average: 3.00 out of 5)

30 April 201930 April 2019 by Steve Osler

Skype is not secure, Microsoft: “use a VPN to access”

That’s not true, of course.
I just applied to Skype the idea of security that manages to create an “Open Source Genius.”

Let’s leave Skype aside and see what really happened.
Giacomo Brusciati of Comunica.Meta srl, an installer of telephone systems in the Marche region, has installed about 2,200 systems. First ISDN and then VoIP. Continue reading “Skype is not secure, Microsoft: “use a VPN to access””

(4 votes, average: 4.25 out of 5)