UCaaS is a crucial part of the office landscape, yet there are numerous open-plan offices where privacy is not available. While this is often fine for
Analyst opinions form the background of many industries, whether it’s the famous Standard and Poor’s or Moody’s ratings for government bonds or Gartner and Forrester for
The walkie-talkie is one of the most ubiquitous signs of communication in many industries, being relied on for everything from events to warehousing. Part of the
Generative AI is now firmly embedded into many workflows, and it’s the same with Wildix. We use AI tools to help with the content creation process
A hunt group is a lesser-known aspect of telephony, but they can be very useful in ensuring that calls are answered rapidly. This feature is just
It may seem like a lifetime ago, but it was only last year that UCaaS MSPs were talking about the 3CX hack and wondering if they
Few people give much consideration to their communications system until something goes wrong. Then it’s a top priority. That’s because it’s something that should just work
With the explosion of AI business intelligence (AI BI) products on the market and the accompanying AI hype cycle, it can be hard to decide what
Every day, your sales and support teams are sitting on revenue insights they never capture. Customer objections. Buying signals. Competitor mentions. Upsell opportunities. Friction points. They
Your CRM knows a call happened, but it doesn’t know what was said Whether it’s Salesforce, HubSpot or another platform, most sales teams invest significantly in their
Most sales managers will recognize the moment at the end of a difficult quarter where a deal that should have closed didn’t, and the post-mortem conversation
Artificial intelligence is everywhere right now. From boardrooms to sales teams, every organisation is exploring how AI can improve productivity, reduce costs, and enhance customer experience.
You record every call, but you’re still at risk Most businesses in regulated industries believe they have compliance call recording covered. The system records calls, stores
The French government has officially announced that by 2027, tools like Microsoft Teams and Zoom will be systematically replaced across all state administrations by sovereign alternatives.
