Automation is about a lot more than making everyday work easier. As we’ve discussed in our last posts, automating procedures can bring enormous benefits to the
As we said in our previous post, there’s no shortage of benefits to process automation. When you let software handle tasks, you speed up your workflow,
At the heart of any useful piece of technology is the concept of making a complicated process easier. Few trends in digital tech exemplify this idea
Better understand modern approaches to voice communications At its simplest, telephony just means the technology we use to talk to one another at a distance. In
The 5 Most Common PBX Hacking Methods & How to Counter Them
Even if you’re using a broadband phone connection, you’ve probably already heard a little about the benefits of VoIP phone systems. Because as things are, VoIP
At Wildix, we specialise in remote work, but we also have many parents (and parents to be!) who have young children. How do we balance the
Being in a partnership brings a lot of good things to an MSP. On top of splitting costs and responsibilities, you get access to a far
Every day, your sales and support teams are sitting on revenue insights they never capture. Customer objections. Buying signals. Competitor mentions. Upsell opportunities. Friction points. They
Your CRM knows a call happened, but it doesn’t know what was said Whether it’s Salesforce, HubSpot or another platform, most sales teams invest significantly in their
Most sales managers will recognize the moment at the end of a difficult quarter where a deal that should have closed didn’t, and the post-mortem conversation
Artificial intelligence is everywhere right now. From boardrooms to sales teams, every organisation is exploring how AI can improve productivity, reduce costs, and enhance customer experience.
You record every call, but you’re still at risk Most businesses in regulated industries believe they have compliance call recording covered. The system records calls, stores
The French government has officially announced that by 2027, tools like Microsoft Teams and Zoom will be systematically replaced across all state administrations by sovereign alternatives.
