For upwards of a decade, cyberattacks and general risks to online security have been originating from Russia — all increasing in both frequency and obviousness in
On the internet, fraud comes in many forms. From suspicious “special offers” all the way up to royalty of dubious origin, scams are so common for
We’re talking today with Claire Baker, managing director of the Chalvington Group. The company had its origins in the company her father, Melvyn Baker, set up
Copper cable is out, which has major ramifications for many businesses that rely on analog or digital PBX phone systems. Unfortunately, small businesses often aren’t aware
As Russian tanks move onto Ukrainian soil, we have to ask what the impact will be on operations for companies within Russia and beyond. Companies like
In any conversation about phones these days, you’re bound to hear the idea of a hosted VoIP phone system come up. That’s in large part because
The knowledge economy is a concept where the knowledge contained within a company or even an individual drives it, rather than its actual physical output. This
Having phones at any organization is non-negotiable. As much as everyone has flocked to the internet for communication, phone calls still power both business collaboration and
Every day, your sales and support teams are sitting on revenue insights they never capture. Customer objections. Buying signals. Competitor mentions. Upsell opportunities. Friction points. They
Your CRM knows a call happened, but it doesn’t know what was said Whether it’s Salesforce, HubSpot or another platform, most sales teams invest significantly in their
Most sales managers will recognize the moment at the end of a difficult quarter where a deal that should have closed didn’t, and the post-mortem conversation
Artificial intelligence is everywhere right now. From boardrooms to sales teams, every organisation is exploring how AI can improve productivity, reduce costs, and enhance customer experience.
You record every call, but you’re still at risk Most businesses in regulated industries believe they have compliance call recording covered. The system records calls, stores
The French government has officially announced that by 2027, tools like Microsoft Teams and Zoom will be systematically replaced across all state administrations by sovereign alternatives.
