Wildix Blog

13 December 2023

Why AI Code May Be Dangerous If Not Treated Correctly

Generative AI is now firmly embedded into many workflows, and it’s the same with Wildix. We use AI tools to help with the content creation process and emails, overseen by our copy team, and our developers use AI tools to create code. Even our CEO uses AI to help refine emails and ensure everything is clear.

Continue reading “Why AI Code May Be Dangerous If Not Treated Correctly”

5 December 2023

Hunt Groups and Their Use in Call Centers

A hunt group is a lesser-known aspect of telephony, but they can be very useful in ensuring that calls are answered rapidly. This feature is just one of the many available through modern VoIP systems, and many businesses will need a variety of setups for their staff, not just a hunt group.

Continue reading “Hunt Groups and Their Use in Call Centers”

29 November 2023

Text Chatbots and Creating Customer Satisfaction

Delivering a good customer experience across industries traditionally required humans to pick up phones and answer questions. However, there are a range of tools that allow businesses from every industry to deliver concise, targeted answers to customer queries, and when done right, they can be very useful. The solution? A text chatbot.
Continue reading

20 November 2023

Exploring Diversity and Inclusion Across Continents: Harmonie Essome

Wildix is building a diverse workforce of people around the world. One of the key benefits of our working ethos is that we encourage people to work from anywhere they can, and we also offer a variety of working options. Harmonie Essome is a partner development manager contracted to Wildix Germany via her own company in Dubai. We caught up with her to have a chat on her perspectives on Wildix, Germany and being a black woman in tech.

Continue reading “Exploring Diversity and Inclusion Across Continents: Harmonie Essome”

15 November 202315 November 2023

WhatsApp: Competing Against “Free”

One of the most popular communication apps is WhatsApp, with approximately 2.7 billion monthly users sending 100 billion messages each day. It has permeated most people’s lives. Yet the app is not only being used for personal use. Thousands of businesses use it in combination with other applications, but this has led to huge problems for those who need to remain compliant with laws around transparency. It’s also an issue for MSPs who need to convince businesses that it’s one of the least effective tools for communication.

Continue reading “WhatsApp: Competing Against “Free””