From VoIP to Unified Communications and WebRTC
“Hi Cristiano, how are you? I have an appointment with a very important potential client for large installation. What kind of discount can I give them?”
Continue reading “Do You Really Need to Discount to Close a Sale?
The answer, obviously, is NO. Here’s why…”
How do you get a customer to choose you over your competitor, or over the dreaded “no-decision” decision?
By now you probably know that marketing isn’t about buying ad space in magazines and newspapers. Marketing means positioning your company and your product. It means demonstrating your UVP and emphasizing what makes you different from the competition.
How many quotes have you sent with no response?
It’s not that your potential customer is fickle. It’s a deeper problem with your quote. Continue reading “If You Were the Customer, Would You Buy from Yourself?”
Any company interested in growing is striving to win new customers and retain their existing ones. Your customers, in fact, have the same need. Let’s see how you can help them.
Would you agree that winning new customers and retaining the existing ones, for the most part, depends on the performance of the customer service department?
In this article we will see in detail some typical challenges that call agents face each day, that prevent the company from achieving its business goals, and how you can help them overcome these problems.
✔ Flexibility in managing agent opt-in/ opt-out option
In a critical situation, when there is a high load of incoming calls, call agents have no easy way of adding themselves to a call queue. They either have to depend on a system administrator to do it for them or to remember complicated procedures to do it via a dedicated Feature Code.
Let’s keep in mind that the primary tool used by contact center agents has always been, and still remains, the desk phone. What about a simple button that allows a call agent to opt-in/ opt-out of getting calls from the selected call queue directly from the desk phone?
Continue reading “Six common customer service problems that are killing the business growth”
Today, successful organizations must be dynamic and able to respond quickly to feedback. A new UC platform is the information system of this lean revolution. Team members will be able to communicate and make decisions faster and more effectively, and customers will be able to collaborate with team members without proxies. New ideas or new ways of looking at business can appear when the tools we use to communicate inspire us.
The UC platform itself must thus adapt over time to transforming needs, both inside and outside the organization, allowing users to collaborate better with customers and to always provide better service.
In order to do this, the UC platform must be constantly fine-tuned by users and updated to take advantages of all the latest improvements. UC solutions providers must strive to always provide new usage scenarios and ideas to organizations. Organizations at all levels must be open to adapt to new technologies.
Women are quite literally breaking through the glass ceiling that once stood in their way and are standing alongside their male peers to deliver incredible results within the Tech World.
We are interviewing Female Entrepreneurs who are changing the face of Technology within the Wildix Blue Ecosystem of Partners! We feel honoured to get to know the stories of these amazing, moving, inspiring, smart and effeminate Tech Ladies.
I have had a personal pleasure of speaking to Ms Bethan Ganjavi, Director at FCP Technologies, one of the TOP Wildix Partners in the UK!
Adding just a few words from myself, I want to say that Bethan is one of the smartest, easy-going and fascinating story tellers you may meet, and I am sure you would like her journey and quotes as much as I did.
