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Is Artificial Intelligence the Next Major Technological Revolution?

artificial intelligenceAccording to Gartner AI promises to be the most disruptive class of technologies during the next 10 years (1). Wildix was among the first UC&C vendors to embed Artificial Intelligence capabilities into their communication platform back in 2017.     

Wildix calls this set of features “Wildix Business Intelligence,” or simply, WBI. Users of a Wildix System can already benefit from the following services:

Text-to-Speech (TTS)

Text-to-Speech service generates a sound file the moment a call is placed. You just have to write down a text—the moment a call is generated, this text is converted into speech. Audio files can be created in different languages using different female and male voices.

With channel variables, such as ${CALLERID(name)}, it is possible to create interactive voice responses. For example, make the system pronounce a welcome message that includes the caller name.  
Continue reading “Is Artificial Intelligence the Next Major Technological Revolution?”

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Social Media In Business: are you for or against?

Hi there!

I am Alla and currently I am doing my first steps in two completely new spheres:

  1. Interning (quite a new feeling) in an global Telecommunications company, Wildix, and
  2. writing a blog article in the new workplace (Telecommunications is quite different from the Sports industry, where I had worked since I was a student).

But, no matter what, the challenge is gladly accepted and I can say that it’s a surprisingly nice feeling to find myself out of my comfort zone!

This little article (and the following poll) will be quite personal as I will speak about the things I have experienced in the past – and you know what? – Marketing tools and approaches in Sports and Telecommunications are incredibly similar – no joke!

Continue reading “Social Media In Business: are you for or against?”

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7 Tips for Customer Relationship Management

Customer relationship managementCustomer relationship management means just that – managing the relationship you have with your customers to ensure long-term satisfaction.

With the growth of social media and technology platforms that allows for quicker communications, customers are no longer as passive as they used to be. They now have multiple platforms at their disposal to connect with businesses and provide their experiences and feedback.

Successful companies listen to this feedback and engage with their customers on a regular basis; using that experience to then seek ways to improve their products and services. With the rise of these communication methods, customer relationship management is now more important than ever. Here are a few tips to help you improve:

Continue reading “7 Tips for Customer Relationship Management”

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Web, Hybrid or Native Mobile Apps

Web, Hybrid or Native Mobile apps – which one to choose? In the previous blog article we discussed web-based communication solutions and their advantages over native ones. This time we will discover why it is more preferable to use native or hybrid applications for mobile devices.

Mobile devices like smartphones and tablets have two important limitations:

  • CPU and battery usage
  • Technology limitations

Because these two factors must be taken into account, collaboration apps for mobile phones must still be native or hybrid apps. Native means using Objective-C and Swift (with iOS devices) and Java (with Android devices). Hybrid means that a mix of native code and Webviews are included in the app.

Continue reading “Web, Hybrid or Native Mobile Apps”

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Web-based vs Native apps: Which to Choose?

Web-based VS native administration is a long-standing dispute within this field. This topic is particularly important because it defines all of the user’s experience. Let’s examine, why web-based communication solutions are the best choice for delivering high service quality.

All new products now use web-based administration interfaces. Gone are the days of interfaces made with Java / QT. The advantages of this change include:

  • No software to install, and the interface is immediately available everywhere
  • Compatibility with all modern browsers
  • Support for mobile devices like tablets and smartphones
  • Security thanks to HTTPs
  • Web API might help when automating tasks

If the communication system you are developing or deploying does not use a web-based interface, please reconsider your choice. Web-based is really the best option. Continue reading “Web-based vs Native apps: Which to Choose?”

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