Top 3 innovative products for Contact Center
Introducing Lean Communications
Why should companies have lean communications? How to remove waste by facilitating higher quality and less frequent communication?
We live in an age that offers a record number of possibilities to communicate. Landlines, mobile phones, email, social media, faxes, public messengers including Skype, Whatsapp, Viber, WeChat, and Facebook Messenger just to name a few. In addition to these applications, we have access to corporate CRMs, ticketing systems, chat systems, blogs, and forums. Often the use of new medias do not necessarily lead to the dismissal of the old ones.
Too much communication leads to loss of time and efficiency.
How Wildix helps you deal with industry change
Common issues facing channel members today: Issue #1, Dealing with Change
Who will you decide to be? Someone who faces change with open arms and continues to succeed, or someone who turns away from it and may become irrelevant in a few years?
According to a write up by intermedia.net, “AMI-Partners says small and medium businesses will triple their spending on remote managed IT services over the next five years. And nearly 70% of the best MSPs now offer software as a service (SaaS) solutions involving email, collaboration and recurring revenue opportunities, according to the annual MSPmentor 100 survey results.” Meaning, the potential for growth is HUGE for managed service providers, drawing more people into the business. However, with this potential for growth, comes some bad news: MSPs need to be able to differentiate their brand, gain new customers, establish a good go-to-market strategy, improve their presence, attend trainings, adjust to changes in technology…and so much more.
Sound stressful yet? Continue reading “How Wildix helps you deal with industry change”
Wildix US Debuts at MSP Expo
MSP Expo
Ft. Lauderdale | February 14-16, 2018.
As Wildix US’s first major event in the United States, we are immensely proud of what we accomplished at MSP Expo. We chose to be a platinum sponsor, and really go in with a bang – and it paid off.
Wildix came to the US at the end of 2016 with little to no brand recognition in the states. We discussed at length how we wanted to handle our first show, and we decided that bigger was better. Continue reading “Wildix US Debuts at MSP Expo”
Increase Call Center Productivity Using the Right Technology
Learn how technology can help enhance call agent productivity and improve customer care.
Customer satisfaction is the top priority for any kind of business and it is up to your customer service to establish a healthy, trustworthy and harmonious business-to-customer relationship. It does not make any difference if call center is your core business or if you have to set up an in-house call center for the needs of your own company; You still have to make sure your call agents are equipped with the proper technology.
Choosing the right technology for your contact center requires an investment. The question is how to make the right investment decision. Making a wrong investment can cost you a lot of money, make you lose your customers, and, potentially, even lose your whole business. Continue reading “Increase Call Center Productivity Using the Right Technology”