Slow your Roll
SIP and XMPP standards in Unified Communications
In this blog article we will discuss the basic standards used for real-time communications — SIP and XMPP — what is the difference, how each of them works, and, which one to choose.
SIP and XMPP
The IETF has two documented standards for real-time communications that are widely implemented: SIP and XMPP.
These standards transport text information and rely on other standards for the actual media transmission.
As both support real-time communications, many question which solution is most suited to their needs.
Let’s briefly explore the history and purpose of both.
Continue reading “SIP and XMPP standards in Unified Communications”
Is Artificial Intelligence the Next Major Technological Revolution?
According to Gartner AI promises to be the most disruptive class of technologies during the next 10 years (1). Wildix was among the first UC&C vendors to embed Artificial Intelligence capabilities into their communication platform back in 2017.
Wildix calls this set of features “Wildix Business Intelligence,” or simply, WBI. Users of a Wildix System can already benefit from the following services:
Text-to-Speech (TTS)
Text-to-Speech service generates a sound file the moment a call is placed. You just have to write down a text—the moment a call is generated, this text is converted into speech. Audio files can be created in different languages using different female and male voices.
With channel variables, such as ${CALLERID(name)}, it is possible to create interactive voice responses. For example, make the system pronounce a welcome message that includes the caller name.
Continue reading “Is Artificial Intelligence the Next Major Technological Revolution?”
Social Media In Business: are you for or against?
Hi there!
I am Alla and currently I am doing my first steps in two completely new spheres:
- Interning (quite a new feeling) in an global Telecommunications company, Wildix, and
- writing a blog article in the new workplace (Telecommunications is quite different from the Sports industry, where I had worked since I was a student).
But, no matter what, the challenge is gladly accepted and I can say that it’s a surprisingly nice feeling to find myself out of my comfort zone!
This little article (and the following poll) will be quite personal as I will speak about the things I have experienced in the past – and you know what? – Marketing tools and approaches in Sports and Telecommunications are incredibly similar – no joke!
Continue reading “Social Media In Business: are you for or against?”
7 Tips for Customer Relationship Management
Customer relationship management means just that – managing the relationship you have with your customers to ensure long-term satisfaction.
With the growth of social media and technology platforms that allows for quicker communications, customers are no longer as passive as they used to be. They now have multiple platforms at their disposal to connect with businesses and provide their experiences and feedback.
Successful companies listen to this feedback and engage with their customers on a regular basis; using that experience to then seek ways to improve their products and services. With the rise of these communication methods, customer relationship management is now more important than ever. Here are a few tips to help you improve:
Continue reading “7 Tips for Customer Relationship Management”