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What is IVR? Examples and benefits of IVR service.

What is IVR?

ivr
Interactive Voice Response (IVR) is a technology allowing humans to interact with phone systems through DTMF tones input via keypad, or by speech recognition.

Interactive Voice Response is not necessarily related to VoIP technology.

Examples and benefits

An example of IVR is when you call a company or business, and then you hear “press 1 for technical assistance, press 2 for sales support, press 0 to speak to the operator”.
After you make your choice, your call is routed to an extension/call queue, or, for example, a voice message is reproduced to you. Otherwise you enter an IVR submenu which offers more options that you can select.
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How to take full advantage of fatherhood while still working

The family is growing and it is a fantastic experience

The family is growing and it is a fantastic experience.

My second-born recently came into the world and the days following the happy event have been very high-paced and not easy to manage: the little one to look after, my wife in the hospital and work, with all its deadlines and pending matters.

I was still able to fully enjoy the wonderful emotions of the event, regardless of the fact that it is sudden and not easy to plan, without any apprehension because of work, thanks to our technology and to its flexibility.

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They say, it’s not really the best time to make an investment

Investire? Qui e ora!
Make an investment? Here and now!

In the past few days I have been contacting various Italian telephone system installers on the subject of the Open Days my company is organizing.

Among the usual complaints, both true and false, I happened to hear:

‘You know, Mr. Nicolai, evaluating a new brand, starting a new partnership is an investment, it is important to invest time, money, resources…’

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The difference between FXO and FXS

The difference between FXO and FXS

wiki
FXO and FXS are the ports used by analog phone lines and analog phones and faxes.
These two interfaces are always paired (FXO is always connected to FXS and vice versa).

In telecommunications, FXS and FXO are used to indicate whether VoIP equipment is designed to support analog phones (stations, FXS) and analog lines (office, FXO).

FXS is the port used by analog lines, example: telephone jack on the wall / FXS ports of an analog telephone exchange used to connect analog devices.
To connect analog devices to VoIP PBX, use FXS media gateway (media gateway with FXS port).

FXO is the port used by analog devices, example: FXO port of an analog phone, modem, fax (these devices are often called FXO devices), FXO port of an analog telephone exchange used to connect lines.
FXO media gateway (media gateway with FXO port) is necessary to connect analog line to VoIP PBX.

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Evolution of remote connection to the PBX

Domain names and internet conceptIn 2012 we have introduced the *wildixin.com domain thanks to which it is now possible to:

  • easily remember how to connect to your PBX from remote places
  • access PBXs which do not have a static Public IP

 
Wildix is the only vendor to offer these features, fully integrated into the system.
It is possible to set up the PBX domain name via WMP (Wildix Management Portal).

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