Just based on these trends, it’s clear that people expect more than a barebones “Contact Us” page. But maybe that shouldn’t come as a surprise. Increasingly, customers want immediate gratification when they interact with companies. So you should also expect them to want their questions answered quickly, without the wait time of email or an external call. Stepping in to solve that issue are live chat services. When properly implemented, these tools give customers a way to connect with a company representative for instant insight and information. Continue reading
A Conversation with Robert Cooper, Managing Director at Wildix
But, soon enough, the disaster passes. You’ve made it through in one piece. Not only that, your home is still standing.
The question is, do you now stay content with the stability you have?
Or do you arm yourself with the knowledge to get through the next quake? Continue reading