Category: Blog @en

In the age of digital marketing, it can be hard to know where to start to make your brand stand out online. Whether you have a fully-staffed marketing department or you don’t have anyone dedicated to your company’s marketing, it can often feel like you’re not making the headway your company needs.

But where do you even start? There are endless options when it comes to the tools you can use, but we’ve rounded up a few of our favorites that are easy and simple to navigate. Did we also mention that they’re all free?

Continue reading “7 Free Marketing Tools You Can Start Using Today”

With the UCC Summit in Dallas, Texas right around the corner, we’ve been doing a lot of thinking about the Lone Star State. Partners from across North America will congregate at the Glass Cactus at the Gaylord Texan for the premiere Wildix event of the year, but what do you do if you get there a little early, leave a little late, or want to spend an evening out on the town?

Lucky for you, we’ve put together a list of our favorite places to see, shop, and dine around the town whether you’ve got an extra hour or an extra day. Take a look and start planning your extra Dallas adventures after you register for the UCC Summit 2020! Continue reading “Travel Guide For Dallas UCC Summit”

In a hospital or care center, communication equipment is vital. If there’s an emergency at the front desk, or if a patient’s condition worsens, doctors and nurses need technology that lets them know about it immediately.

At first glance, smartphones seem to fill this role effectively. They bring traditional call capabilities in a fully portable format, putting them in contact with their team anywhere.

The problem is, smartphones also bring bacteria. Continue reading “Bacteria on Phones? Healthcare Facilities Can Do Without It”

 And What Strategies to Use Instead

There’s nothing fun about a fight in the workplace. Flaring tempers, harsh language — these problems last well after the moment they arose, carrying into the workday and rupturing any sense of company unity.

And as bad as that clash may be, poor conflict management will only make it worse. Handled improperly, attempts at mediation can end up stoking the argument you tried to quell. One side may feel unjustly attacked. The other may not see any reason to improve their own behavior.

To avoid that outcome and maintain a sense of unity in the workplace, you’ll want to steer clear of these conflict resolution mistakes. Continue reading “What to Avoid When Managing Conflict”

How Contact Center Metrics Add Value to PBX

In the digital age, every company should operate on the understanding that speedy customer service counts for a lot.

The reason for that is a story told by statistics. Although sentiment toward customer service is positive on the whole, over 50% of consumers will cancel a purchase if they aren’t given good service, with 40% want that service performed “quickly.” Furthermore, 90% of consumers consider “immediate” responses in customer service important to their experience. Continue reading “Considering Customer Service by the Numbers”