TAPI (Telephony Application Programming Interface) allows out-of-the-box integrations with many applications (such as Microsoft Outlook) and call center software (such as VoxTron).
TAPI is an abstraction layer that can interact both in ICC mode (controlling, in this case, only one device) or ICS mode (controlling many devices at once). The number of advantages provided by ICS mode justifies the selection of a PBX that supports it.
The huge advantage for software houses that are considering using TAPI is that, once the integration is completed, it can be used with numerous PBXs already on the market.
TAPI’s most basic feature, which is also supported by most PBXs, is dial. More advanced features include call answering and disconnecting a call.
Touted at one time as a technology that would revolutionize communications and collaboration, has WebRTC succeeded?
This time we will analyze whether it is better to buy or develop integrations. Many communication systems already provide integration with software and it is not always reasonable to develop it. On the other side, if a solution is not compatible with your requirements, then it is better to consider developing.