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2 May 2018

A Wildix Response to Communication Trends

communication trends On April 3, 2018, there was an opinion piece posted on the Channel Partner’s blog titled “9 UC Trends Your Customers Are Talking About” written by Rhonda Trainor. The 9 trends were:

Communications shift away from email.
The rise of BYOD.
Wired hardware is almost nonexistent.
Web-based communications systems.
Collaboration goes beyond the conference room.
Video: Not just for conferencing anymore.
IoT adds more devices and increases collaboration.
Beefing up security.
Say hello to WebRTC.

The article brings up some really strong points, and we could not agree with them more. So, here is our response to the points mentioned in the article:

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1 May 201830 August 2022

3 Tips to Improve Your Online Presence

“In boxing, they say it’s the punch you don’t see coming that knocks you out. In the wider world, the reality we ignore or deny is the one that weakens our most impassioned efforts toward improvement.” – Katherine Dunn, novelist.

Continuous improvement in business is very important. If you read my first article in this series titled “Dealing with Industry Change,” you’re well aware that it’s important to keep up with current trends and remain relevant with the times.

It’s not only important to advance with new technology and be open to selling and installing new services and software – it’s equally as important to ensure that your company’s online presence is kept up to date.

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23 April 201824 April 2018

Integration

integration

Integration is necessary to perform automation beyond a certain point. With integration, we re-use data and information already entered in other systems (for example, phonebook or users imported from a CRM to a team directory) as a source of automation. On the other end, the applications used within the company are enriched with information provided by the PBX (for example, by using call logs).

Below you will find examples representing just a few possible integration scenarios.

Click2call, Hot-Key Dialing

The most simple integration is to provide an easy way to call leads and customers from the integrated application.
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11 April 201816 April 2018

Automation of Daily Tasks

Learn how many of your daily tasks can be automated thanks to Unified Communications

Automation is at the heart of any lean communication system. The more operations we can automate, the less time users and team members spend performing manual operations.

Automation is at the core of any effective marketing campaign.

Let’s see which operations can be automated and the advantages of doing so.

Call Generation

Dialing numbers takes time and is error-prone. So, the first thing that a Unified Communication system can do is offer a click2call option when using a software application.
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10 April 201830 August 2022

5 questions to ask when managing vendor relationships

Common issues facing channel members today: Issue #2 , Managing Vendor Relationships

vendor managment Many vendors today end up becoming your competition. We see it happen all the time. You begin working for them, you hand over your database, and before you know it, they’re selling directly to your channel….without you. Suddenly you have to compete against the big guys.

Here are a few questions to ask yourself before deciding to work with a vendor to make sure you avoid becoming their competition:

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