What follows is an incomplete list of leading vendors who are using the main protocols described in one of the previous blog articles: SIP and XMPP.
In this blog article I will describe some essential characteristics that should be taken into consideration to evaluate UC platform. Backwards Compatibility Some UC solutions are
It’s all well and good having the great tools that allow us to work smarter, tools that are part of collaboration such as video conferencing or
In the following article I will present a list of requirements that should help you in understanding which platform is better suited to an organization’s needs.
A Unified Communication solution can be deployed either in an environment controlled by the customer, as a corporate data center, or in a third-party data center.
Even amid the exceptional rise of e-commerce, there’s no denying that the in-store experience still drives retail. In the US, for example, e-commerce only accounted for
Automation is about a lot more than making everyday work easier. As we’ve discussed in our last posts, automating procedures can bring enormous benefits to the
As we said in our previous post, there’s no shortage of benefits to process automation. When you let software handle tasks, you speed up your workflow,
Every day, your sales and support teams are sitting on revenue insights they never capture. Customer objections. Buying signals. Competitor mentions. Upsell opportunities. Friction points. They
Your CRM knows a call happened, but it doesn’t know what was said Whether it’s Salesforce, HubSpot or another platform, most sales teams invest significantly in
Most sales managers will recognize the moment at the end of a difficult quarter where a deal that should have closed didn’t, and the post-mortem conversation
Artificial intelligence is everywhere right now. From boardrooms to sales teams, every organisation is exploring how AI can improve productivity, reduce costs, and enhance customer experience.
You record every call, but you’re still at risk Most businesses in regulated industries believe they have compliance call recording covered. The system records calls, stores
The French government has officially announced that by 2027, tools like Microsoft Teams and Zoom will be systematically replaced across all state administrations by sovereign alternatives.
