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SIP and XMPP standards in Unified Communications

In this blog article we will discuss the basic standards used for real-time communications — SIP and XMPP — what is the difference, how each of them works, and, which one to choose.

SIP and XMPP

The IETF has two documented standards for real-time communications that are widely implemented: SIP and XMPP.

These standards transport text information and rely on other standards for the actual media transmission.

As both support real-time communications, many question which solution is most suited to their needs.

Let’s briefly explore the history and purpose of both.

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Is Artificial Intelligence the Next Major Technological Revolution?

artificial intelligenceAccording to Gartner AI promises to be the most disruptive class of technologies during the next 10 years (1). Wildix was among the first UC&C vendors to embed Artificial Intelligence capabilities into their communication platform back in 2017.     

Wildix calls this set of features “Wildix Business Intelligence,” or simply, WBI. Users of a Wildix System can already benefit from the following services:

Text-to-Speech (TTS)

Text-to-Speech service generates a sound file the moment a call is placed. You just have to write down a text—the moment a call is generated, this text is converted into speech. Audio files can be created in different languages using different female and male voices.

With channel variables, such as ${CALLERID(name)}, it is possible to create interactive voice responses. For example, make the system pronounce a welcome message that includes the caller name.  
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Social Media In Business: are you for or against?

Hi there!

I am Alla and currently I am doing my first steps in two completely new spheres:

  1. Interning (quite a new feeling) in an global Telecommunications company, Wildix, and
  2. writing a blog article in the new workplace (Telecommunications is quite different from the Sports industry, where I had worked since I was a student).

But, no matter what, the challenge is gladly accepted and I can say that it’s a surprisingly nice feeling to find myself out of my comfort zone!

This little article (and the following poll) will be quite personal as I will speak about the things I have experienced in the past – and you know what? – Marketing tools and approaches in Sports and Telecommunications are incredibly similar – no joke!

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7 Tips for Customer Relationship Management

Customer relationship managementCustomer relationship management means just that – managing the relationship you have with your customers to ensure long-term satisfaction.

With the growth of social media and technology platforms that allows for quicker communications, customers are no longer as passive as they used to be. They now have multiple platforms at their disposal to connect with businesses and provide their experiences and feedback.

Successful companies listen to this feedback and engage with their customers on a regular basis; using that experience to then seek ways to improve their products and services. With the rise of these communication methods, customer relationship management is now more important than ever. Here are a few tips to help you improve:

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Web, Hybrid or Native Mobile Apps

Web, Hybrid or Native Mobile apps – which one to choose? In the previous blog article we discussed web-based communication solutions and their advantages over native ones. This time we will discover why it is more preferable to use native or hybrid applications for mobile devices.

Mobile devices like smartphones and tablets have two important limitations:

  • CPU and battery usage
  • Technology limitations

Because these two factors must be taken into account, collaboration apps for mobile phones must still be native or hybrid apps. Native means using Objective-C and Swift (with iOS devices) and Java (with Android devices). Hybrid means that a mix of native code and Webviews are included in the app.

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