At Wildix, it’s important to think about all the areas of our business where a positive impact can be made by making thoughtful and educated decisions. Considering call center solutions is one of those decisions. The technology you use for your call center should provide real time insights into when your clients are calling, what they want and what times you need to have more skilled agents available. Once an agent engages a caller, they need to be able to access that individual’s account history and data, including all historic information, previous interactions and notes. Fail to supply this data or make your agent hunt for it between multiple systems and they simply won’t be able to efficiently answer questions or provide solutions.
Continue reading “WebRTC Call Center Solutions”
Everything you need to know about Two-Factor Authentication and why using it for UC&C services
Today we use online services to shop, to collaborate, to meet new people and to keep in touch with friends. Many of these online services contain and store private information, such as user personal data, contact lists, credit card credentials, patient information etc.
However we all know that breaking into the system, in many cases, is just a question of time. Your password can be stolen or hacked every now and then.
Someone can pretend they are you and steal your identity.
In fact it has already happened to many of us at least once. What can we do to protect ourselves and our sensitive data?
I know of companies who sell insect screens during the winter. Sure, when demand is not urgent, one has the time to plan an investment well.
Did you ever “curse” yourself because had you decided to take measures earlier for a verification or a purchase, you would have saved a ton of money?
The car’s transmission belt which never having been checked, then breaks, the boiler with no maintenance, then doesn’t start, the PC backup not carried out and all data is lost…
Don’t get nervous, you are in good company, everyone, good or bad, tends to postpone something which does not constitute an imminent problem… on the other hand, we have so many problems that, if we were to try to prevent them all, we would no longer be able to live.
Push Notification as an integral part of UC&C system
Push notification is a message that pops up on the screen of your mobile device when you are not using the app. In fact we’ve been using push notifications for quite a long time. An example could be a notification coming from the airlines reminding you to check in for your flight or a calendar event reminder.
Apple was the first one to introduce Push notifications in 2009, Google implemented them in 2010. Today push notifications are becoming even more powerful, and we will see why in the next chapter.
Push notification vs Polling and other techniques
In the past many VoIP apps have been using polling techniques, in which the client had to poll the server from time to time to check if there are any updates. They were not actually real-time–you received a notification not at the very time it arrived, but after the app has “polled” the server. Other VoIP apps were running in the background all the time so that the user could receive an update, over-consuming the battery.
Continue reading “What is Push Notification for Mobile Apps?”
A fully functional video conferencing user experience is now par for the course within enterprise level circles. Your prospects, clients and partners now expect reliable uptime and full service features. Any shortcomings are reflected upon your brand rather than the conferencing provider.
The WebRTC standard is bringing a stability to video conferencing that enterprise level companies can trust, with a full scale feature set that combines the convenience of Google Hangout with the robust functionality of a Citrix brand line product.
The Basics of WebRTC Joint Functionality
Three APIs provide the basic foundation of WebRTC apps, giving developers the means to more easily develop powerful user experiences. Continue reading “The UX of Videoconferencing”