5 questions to ask when managing vendor relationships

Common issues facing channel members today: Issue #2 , Managing Vendor Relationships

vendor managmentMany vendors today end up becoming your competition. We see it happen all the time. You begin working for them, you hand over your database, and before you know it, they’re selling directly to your channel….without you. Suddenly you have to compete against the big guys.

Here are a few questions to ask yourself before deciding to work with a vendor to make sure you avoid becoming their competition:

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Simplify your Business Communication

Learn how real-time features can streamline and simplify your business communication and processes and improve the customer experience.

Consider the following example of a mail exchange:

Look familiar?

In most organizations, users are forced to use email for communication. Conversations are carried out over a series of replies, forwards, and CCs, involving an ever-expanding chain of people. There is no simple way for a customer to get in touch with the organization by means of a chat session, which could possibly be upgraded to a phone call, video call, or chat conference. Continue reading “Simplify your Business Communication”

Introducing Lean Communications

Why should companies have lean communications? How to remove waste by facilitating higher quality and less frequent communication?

We live in an age that offers a record number of possibilities to communicate. Landlines, mobile phones, email, social media, faxes, public messengers including Skype, Whatsapp, Viber, WeChat, and Facebook Messenger just to name a few. In addition to these applications, we have access to corporate CRMs, ticketing systems, chat systems, blogs, and forums. Often the use of new medias do not necessarily lead to the dismissal of the old ones.

Too much communication leads to loss of time and efficiency.

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How Wildix helps you deal with industry change

Common issues facing channel members today: Issue #1, Dealing with Change

Who will you decide to be? Someone who faces change with open arms and continues to succeed, or someone who turns away from it and may become irrelevant in a few years?

Dealing with change

According to a write up by intermedia.net, “AMI-Partners says small and medium businesses will triple their spending on remote managed IT services over the next five years. And nearly 70% of the best MSPs now offer software as a service (SaaS) solutions involving email, collaboration and recurring revenue opportunities, according to the annual MSPmentor 100 survey results.” Meaning, the potential for growth is HUGE for managed service providers, drawing more people into the business. However, with this potential for growth, comes some bad news: MSPs need to be able to differentiate their brand, gain new customers, establish a good go-to-market strategy, improve their presence, attend trainings, adjust to changes in technology…and so much more.

Sound stressful yet? Continue reading “How Wildix helps you deal with industry change”