Have you even been called while on a meeting by a colleague just to whisper (while everybody looks at you): “I will call you later”? Have
Let’s see in detail the different ways to assign Wildix phones. (1) Assign Wildix phones via WMS supported by WP4X0 phones and W01FXS media gateway Instructions
What is ACD – Automated call distribution ACD – Automated call distribution (automatic call distributor) is a system, responsible for routing incoming calls. This tool is
These days I’m working from our branch office in France, in Carcassonne, but for me everything remains the same, as if I were in our Trento
The market of telephone system installers is a competitive one: on one hand, they have at their disposal solid products on the market, but often of
“I ended up buying the right one.” “But didn’t you say the other one had more pixels?” “Yes, but this one won me over in the
A Conversation with Robert Cooper, Managing Director at Wildix Imagine you’ve just experienced a powerful earthquake. You spent minutes on end watching walls shake and buildings
Many companies are struggling to increase workplace productivity and maintain employee loyalty and job satisfaction of their office workers. The fact is that today people tend
Every day, your sales and support teams are sitting on revenue insights they never capture. Customer objections. Buying signals. Competitor mentions. Upsell opportunities. Friction points. They
Your CRM knows a call happened, but it doesn’t know what was said Whether it’s Salesforce, HubSpot or another platform, most sales teams invest significantly in their
Most sales managers will recognize the moment at the end of a difficult quarter where a deal that should have closed didn’t, and the post-mortem conversation
Artificial intelligence is everywhere right now. From boardrooms to sales teams, every organisation is exploring how AI can improve productivity, reduce costs, and enhance customer experience.
You record every call, but you’re still at risk Most businesses in regulated industries believe they have compliance call recording covered. The system records calls, stores
The French government has officially announced that by 2027, tools like Microsoft Teams and Zoom will be systematically replaced across all state administrations by sovereign alternatives.
