Dimitri Osler, Author at Wildix Blog

5 October 20227 October 2022

How to set up a Microsoft Teams PBX Integration

Microsoft Teams PBX Integration by Dmitri Osler, CTO and Co-Founder of Wildix

Five years after its debut, Microsoft Teams has become the most popular business communication platform with over 270 million monthly users worldwide. And while its growth has been impressive, thanks to its inclusion in Microsoft Office 365 and pressures from the pandemic, that increase is not a sign that Teams is a perfect product.

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17 June 202126 July 2022

Improve Your Customer Journey and Contact Center Operations with x-caracal

More on the new software that improves customer interactions and empowers call centers

Especially when it comes to call centers and contact centers, it’s pivotal that modern enterprises make use of a customer journey map. Customer journey mapping, in short, is the visualization of the various stages potential customers go through when interacting with a company. This is useful for understanding how these leads see your company while learning more about it. Continue reading

13 May 202112 February 2024

The Universal Value of CLASSOUND

How Wildix’s global calling service goes beyond the capabilities of a traditional SIP trunk

Implementing SIP trunks — especially on an international scale — is usually a difficult process. Even after finding carriers to handle call exchanges across regions, these trunks often have poor security due to no TLS support, as well as no failover protections and difficulties in installation and maintenance.

It was in order to solve problems such as these that Wildix initially created CLASSOUND, a fully Cloud-based service that goes beyond SIP trunks in its capabilities. Using CLASSOUND, companies can enjoy the full capabilities of a communications system with global coverage, combined with the security and maintenance they’d expect from a modern enterprise-grade VoIP system.

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25 January 202125 January 2021

The Latest Buzz on x-bees

Essential info on Wildix’s rebranded collaboration tool

Whether out in nature or in the heart of the city, collaboration is pivotal to completing any project. This isn’t something that we’ve just discovered, of course — it’s the longstanding philosophy of UCC as a market. However, as communication becomes more valuable in our daily lives, it becomes more important to design better and better tools to achieve it.

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3 June 202029 September 2020

Why Your CRM May be a Waste of Money

Those who have been in business for more than ten or fifteen years can still remember the days when companies (especially small businesses) filed customer contacts in spreadsheets on their PCs. What a waste of time that was! On top of having to update these files, when certain information had to be found, everything had to be done manually.

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