Kathryn Yarnot, Author at Wildix Blog

24 April 202424 April 2024

Salesforce and UCaaS: Why You Should Integrate Your CRM

Salesforce and Unified Communications: Why You Should Integrate Your CRM

People buy from people. In an increasingly competitive climate, the difference between a sale and a lost opportunity comes down to one thing — your relationship with your customers. As a result, customer relationship management (CRM) software has become a cornerstone of effective sales. It’s become essential for not only collecting and saving customer information but also for building and tracking powerful campaigns, providing detailed analytics and managing complex sales cycles. But even with Salesforce, the number one CRM, on your side, there’s a real risk that you’re not getting the full value of the program if you’re using it on its own. Because for every second spent on switching between windows and manually logging calls, critical time with a customer is lost.

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22 March 2024

Are Desk Phones Dead: The Role of Business VoIP Phones

With the copper switch-off looming and hybrid working firmly entrenched, it may seem that the days of the desk phone are numbered. The widespread use of unified communication tools that work from any computer or mobile device means that a desk phone isn’t the obligatory tool it once was. But while this may inspire some companies to rip out their handsets, we suggest you take a closer look at the perks of using modern business VoIP phones before switching over to a completely phoneless office.

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13 February 2024

Integrated VoIP Services: What Other SIP Providers Don’t Want You to Know

As a managed service provider, you know that choosing which products to sell and who to work with is vital to the success of your business. You also know your market and customers best. So when it comes to choosing the right SIP provider you may be happy to go local or opt for one your customer already uses. While this is a common solution that works with a host of UCaaS solutions, including Wildix, we’d like to let you in on a little secret: you get much better service — and less stress — if you ditch third-party SIP providers and use an embedded VoIP carrier.

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9 October 2023

Remote Onboarding: What We’ve Learned

Remote recruiting has been a boon for Wildix. With the flexibility and, of course, the systems to hire talent from anywhere in the world, our chances of finding the right person for the job are higher than many. But HR’s job isn’t done the moment a future employee accepts an offer, in reality, it’s just begun.

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11 September 202312 September 2023

What Is Business Partnering?: Working Together to Increase Your Reach

As a managed service provider (MSP), your livelihood is tied to the tech and communication needs of other businesses. But in the US alone, 50% of businesses don’t even know that MSPs exist. This is a major hurdle new and established MSPs need to overcome to gain new customers and grow their business. However, it doesn’t have to be something that you tackle alone. All you need to do is skip right over searching for marketing agencies and focus on “what is business partnering” and the value it can bring to your brand awareness.

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