Primarily because earning new ones is a strain that is impossible to get used to.
And every day we wake up with the aim of finding new customers, despite the frustrations that we accumulate each night.
Care for our current customers, on the other hand, is so simple, that we often forget to even do it. The point I’m trying to make here is that, typically, once we have sold the product, it ends there. We send the technician for installation and we don’t worry about how our customer has experienced their product experience post-purchase. Continue reading “How To Offer Your Services And Not Lose Customers”
