Blog @en Archives | Page 45 of 68

29 January 201929 January 2019

Streamlined And Effective Communication: UC That Works

Why should we have leaner communication? Because the goal of a modern communication system is to help the company remove waste by facilitating higher quality and less frequent communication. Let’s see how.

We live in an age that offers a record number of possibilities to communicate. Landlines, mobile phones, email, social media, faxes, public messengers including Skype, Whatsapp, Viber, WeChat, and Facebook Messenger…just to name a few. In addition to these applications, we have access to corporate CRMs, ticketing systems, chat systems, blogs, and forums. Often the use of new medias do not necessarily lead to the dismissal of the old ones.
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24 January 201912 September 2023

Analyzing Unified Communications Market

In this blog article we will analyze modern Unified Communications market trends in detail, and discuss how they actually compare with the UC solution features and the technical characteristics.

Hosted, Managed, or Cloud? Or Something Else?

Whether you are looking for a ready-to-buy UC solution or thinking about building one, the question of hosted, managed, or cloud is usually the first question that arises when a new service is added.

Let’s first review what each category means.

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22 January 201922 January 2019

Wildix vs Samsung: A Partner Story

Loren Cleveland is the owner of BTS Communications. With nearly 30 years in the industry, Loren started with BTS as a technician, then moved into marketing and sales before purchasing the company in 2011.

We sat down with him to ask him about his experiences as being both a Samsung partner and a Wildix partner. Here’s what he had to say:

Wildix and Samsung both have their pros and cons, but I’ve been very impressed with what Wildix has to offer. The option of being totally hardware free definitely has its advantages. For example, there was recently a lightning storm that did some damage to hardware for a few clients I have. I had to drive out and spend hours fixing it all. Had they had Wildix installed, this would have been avoided. Continue reading “Wildix vs Samsung: A Partner Story”

17 January 201918 January 2019

Reviewing Security Concerns of UC solutions

VoIP communications are completely safe if implemented correctly. As with any other technologies, there are best practices which must be followed to achieve the best possible results.

You must address security concerns while developing or selecting your UC solution. While many vendors delegate security to separate entities, such as VPNs, this approach is not necessary nor recommended as a substitution to the security policies.

The system must protect itself from attacks that attempt to guess user and password combinations. This can be achieved by blocking repeated failed attempts. The IP address that is generating the attack must be added to a ban list for an ever-increasing period of time.

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14 January 201914 January 2019

How To Offer Your Services And Not Lose Customers

Losing customers costs money.

Primarily because earning new ones is a strain that is impossible to get used to.

And every day we wake up with the aim of finding new customers, despite the frustrations that we accumulate each night.

Care for our current customers, on the other hand, is so simple, that we often forget to even do it. The point I’m trying to make here is that, typically, once we have sold the product, it ends there. We send the technician for installation and we don’t worry about how our customer has experienced their product experience post-purchase. Continue reading “How To Offer Your Services And Not Lose Customers”