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HowTo: Multi Site PBX CTI Control via TAPI

ms-tapi-server_400-2This article is intended for administrators who want to set up a single / multi site PBXs installation and offer to users a CTI (Computer telephony integration) integration via TAPI (Telephony Application Programming Interface) for Microsoft Windows.

What is TAPI and its advantages

TAPI is supported by a huge number of client, server applications and allows to automate many processes between these applications and the corporate PBX.

Examples of such applications are: Microsoft Outlook, Voxtron (Home | Voxtron Corporate) , Firstel (Firstel | new ways to communicate in business), Salesforce (Salesforce – Wildix via Mirage Support), Microsoft Dynamics Navision. An Integration provided via TAPI can allow to automate outboud call generation as well as inbound call routing.
Continue reading “HowTo: Multi Site PBX CTI Control via TAPI”

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HowTo: Geo Distributed Dect Network with up to 1000 users and full Roaming. Really?

In this post we will see how to build a Geo Distributed Dect Network with up to 1000 users and full Roaming – with the following list of features:

  • up to 255 offices connected / base stations – 1000 handset / users in one dect network
  • redundant – all offices base stations are autonomous
  • roaming – users can roam over all base stations / offices and
  • user sign-on / hot desking
  • centralized phonebook with presence

Let’s now see in detail how this is possible.

Numbers

  • up to 1000 handsets / users roaming over the network
  • up to 255 remote offices / base stations
  • each handset / user can roam on up to 10 networks (to reach a global roaming over up to 2550 offices / base stations)

Continue reading “HowTo: Geo Distributed Dect Network with up to 1000 users and full Roaming. Really?”

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Wildix History /3: The body shop mechanic and the blue boxes

dettaglio-1-carrozziere-Wildix
Illustrations: Laura Piaz

Such will, such educational preparation, such effort: Dimitri and Stefano design their own PBX.

They elaborate the Asterisk project, they dissect it, they “mess with it”, as is done with mopeds, but the risk of engine meltdown was always lurking.

Not much time goes by and the Osler brothers notice that those systems were unstable and that they would not get very far with those technological preconditions.

Yes, they made the phones work, but any operation which was more complex would compromise the entire system.

Continue reading “Wildix History /3: The body shop mechanic and the blue boxes”

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Wildix History /2: The idea without the asterisk

dettaglio-asterisco-1
Illustrations: Laura Piaz

Let’s return to the San Cristoforo Pub table, where we left the two Osler brothers grappling with their dream and their pints of beer.

“Industrializing what we do at a custom level”: a system of call centers for businesses.

But there are already so many call center systems, instead there is the dawning of a new area: unified communications.


Why not combine the information and system expertise and create a PBX simple to configure, as simple as surfing the internet? Continue reading “Wildix History /2: The idea without the asterisk”

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Wildix History /1: Where the Story Begins

Where does the story begin?

guinness_glass_1 Not everyone knows that the famous Guinness beer was tapped for the first time in 1759 in Celbridge, 23 kilometers from Dublin.

It was invented by Arthur Guinness, born in 1725, a businessman who decided to “dive” into the brewing business. He married Olivia Whitmore and they were blessed to have 21 children together.

It is a rainy winter evening. Stefano and Dimitri Osler are having two pints of Guinness at Pub Gulliver on the bank of Lake Caldonazzo in San Cristoforo, Trentino.

It is 2002, Stefano is 27 and his brother Dimitri is only 20.

Continue reading “Wildix History /1: Where the Story Begins”

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