From VoIP to Unified Communications and WebRTC
“With Skype for Business Microsoft aims to replace the PBXs of companies. In this article I am going to tell you why the choice is very risky.
Have you even been called while on a meeting by a colleague just to whisper (while everybody looks at you): “I will call you later”?
Have you even been called or in the middle of your vacation just to say: “I am not in office, call me back next week”?
Let’s see in detail the different ways to assign Wildix phones.
supported by WP4X0 phones and W01FXS media gateway
Instructions for the sysadmin:
Easy, no? In this way sysadmin can quickly assign even remote phones. However you cannot use this mode to log in W-AIR and WP600A series. So there exists another way to do it, supported by WP4X0 and W-AIR handsets:
Continue reading “Assign Wildix phones to users”
ACD – Automated call distribution (automatic call distributor) is a system, responsible for routing incoming calls.
This tool is essential for any enterprise that must handle large volumes of inbound calls or a company that has a customer service center.
Continue reading “Inbound ACD – Automated Call Distribution and Call queues”
Many of our partners and their customers are asking how to integrate Skype and Skype for Business (SFB) with Wildix and other SIP standard PBXs and especially how to make business integrating them. By the end of the article you will know what is working and can be used from today to integrate Skype with your SIP based PBX.
Let’s start with Skype