Wildix – Google Apps / Chrome

Wildix has a complete integration with Google Apps, probably the most complete on the market:

Users Import
Contacts Import
Web Collaboration / WMS Single sign-on
Full Support for Google Chrome
Google Chrome Extension: https://chrome.google.com/webstore/detail/wildix-collaboration/lobgohpoobpijgfegnlhdnppegdbomkn?hl=en
Google Chrome App https://chrome.google.com/webstore/detail/wildix-collaboration-app/klaamdejgopombbjfpfhlebpjlmokgna?hl=en
Google+ Kite sign-on
Android App (https://play.google.com/store/apps/details?id=com.wildix&hl=en)
Android Based Phone WP600A and WP600ACG with full Play Market access
Full support for Chromebooks (audio – video calls)

Continue reading “Wildix – Google Apps / Chrome”

24 June 201624 June 2016

Skype for Business, a Broken Promise

Paolo Bocci, CEO TED Ingegneria dei Sistemi, presents his analysis on Skype for Business.

“With Skype for Business Microsoft aims to replace the PBXs of companies. In this article I am going to tell you why the choice is very risky.

I base this claim on three criteria:

the vision of Microsoft;
the completeness of functionalities;
the architecture of the product.

Continue reading “Skype for Business, a Broken Promise”

16 June 201631 August 2016

Wildix Outlook Calendar Sync Beta

Have you even been called while on a meeting by a colleague just to whisper (while everybody looks at you): “I will call you later”?

Have you even been called or in the middle of your vacation just to say: “I am not in office, call me back next week”?

Imagine now a system to inform automatically your colleagues that you are not available, on holiday, out of office. A system that automatically send the calls to voicemail or forward them to another number after informing of your status depending on your calendar status.

Continue reading “Wildix Outlook Calendar Sync Beta”

11 May 201613 July 2016

Assign Wildix phones to users

Let’s see in detail the different ways to assign Wildix phones.

(1) Assign Wildix phones via WMS

supported by WP4X0 phones and W01FXS media gateway

Instructions for the sysadmin:

WMS > Devices
select a provisioned device
click “Assign to user”
select the user from the list
“Save”

Easy, no? In this way sysadmin can quickly assign even remote phones. However you cannot use this mode to log in W-AIR and WP600A series. So there exists another way to do it, supported by WP4X0 and W-AIR handsets:
Continue reading “Assign Wildix phones to users”

1 April 20169 June 2017

Inbound ACD – Automated Call Distribution and Call queues

What is ACD – Automated call distribution

ACD – Automated call distribution (automatic call distributor) is a system, responsible for routing incoming calls.
ACD-automated-call-distribution
This tool is essential for any enterprise that must handle large volumes of inbound calls or a company that has a customer service center.
Continue reading “Inbound ACD – Automated Call Distribution and Call queues”

Wildix Blog

Posts

Wildix – Google Apps / Chrome

Skype for Business, a Broken Promise

Wildix Outlook Calendar Sync Beta

Inbound ACD – Automated Call Distribution and Call queues

What is ACD – Automated call distribution