Author: Dimitri Osler

CTO Wildix
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Simplify your Business Communication

Learn how real-time features can streamline and simplify your business communication and processes and improve the customer experience.

Consider the following example of a mail exchange:

Look familiar?

In most organizations, users are forced to use email for communication. Conversations are carried out over a series of replies, forwards, and CCs, involving an ever-expanding chain of people. There is no simple way for a customer to get in touch with the organization by means of a chat session, which could possibly be upgraded to a phone call, video call, or chat conference. Continue reading “Simplify your Business Communication”

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Introducing Lean Communications

Why should companies have lean communications? How to remove waste by facilitating higher quality and less frequent communication?

We live in an age that offers a record number of possibilities to communicate. Landlines, mobile phones, email, social media, faxes, public messengers including Skype, Whatsapp, Viber, WeChat, and Facebook Messenger just to name a few. In addition to these applications, we have access to corporate CRMs, ticketing systems, chat systems, blogs, and forums. Often the use of new medias do not necessarily lead to the dismissal of the old ones.

Too much communication leads to loss of time and efficiency.

Continue reading “Introducing Lean Communications”

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WebRTC Kite Support on Apple Safari 11 for Mac OS X (and Safari)

WebRTC on SafariApple has released Safari 11 for macOS Sierra 10.12.6 and Mac OS X El Capitan 10.11.6. with support for WebRTC.

The update to Safari includes various security patches, bug fixes, and includes a handful of new features for the Mac web browser. Safari 11is only available for Sierra and El Capitan as a separate download. Safari 11 is included, by default, in macOS High Sierra 10.13, which was released for Mac users on September 25. Continue reading “WebRTC Kite Support on Apple Safari 11 for Mac OS X (and Safari)”

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HowTo: Multi Site PBX CTI Control via TAPI

ms-tapi-server_400-2This article is intended for administrators who want to set up a single / multi site PBXs installation and offer to users a CTI (Computer telephony integration) integration via TAPI (Telephony Application Programming Interface) for Microsoft Windows.

What is TAPI and its advantages

TAPI is supported by a huge number of client, server applications and allows to automate many processes between these applications and the corporate PBX.

Examples of such applications are: Microsoft Outlook, Voxtron (Home | Voxtron Corporate) , Firstel (Firstel | new ways to communicate in business), Salesforce (Salesforce – Wildix via Mirage Support), Microsoft Dynamics Navision. An Integration provided via TAPI can allow to automate outboud call generation as well as inbound call routing.
Continue reading “HowTo: Multi Site PBX CTI Control via TAPI”

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HowTo: Geo Distributed Dect Network with up to 1000 users and full Roaming. Really?

In this post we will see how to build a Geo Distributed Dect Network with up to 1000 users and full Roaming – with the following list of features:

  • up to 255 offices connected / base stations – 1000 handset / users in one dect network
  • redundant – all offices base stations are autonomous
  • roaming – users can roam over all base stations / offices and
  • user sign-on / hot desking
  • centralized phonebook with presence

Let’s now see in detail how this is possible.

Numbers

  • up to 1000 handsets / users roaming over the network
  • up to 255 remote offices / base stations
  • each handset / user can roam on up to 10 networks (to reach a global roaming over up to 2550 offices / base stations)

Continue reading “HowTo: Geo Distributed Dect Network with up to 1000 users and full Roaming. Really?”

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