Author: Kathryn Yarnot

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How Wildix is Transforming Communication Technology in Healthcare

How Wildix is Transforming Communication Technology in Healthcare
Unified communication as a service (UCaaS) has revolutionized the way we work by boosting productivity and offering a level of flexibility that was previously unimaginable. But four, nearly five, years on from the pandemic the benefits of the unified communications revolution still haven’t reached the majority of frontline workers, especially in healthcare. While hybrid working patterns aren’t compatible with frontline roles in hospitals, nursing homes and other healthcare settings, caregivers still have much to gain from streamlined communications between their patients and colleagues. Their needs and the reality of communication in healthcare are just different.

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How to Choose the Right Conversation and AI Business Intelligence Solution for Your Business

How to Choose the Right AI Business Intelligence Solution
With the explosion of AI business intelligence (AI BI) products on the market and the accompanying AI hype cycle, it can be hard to decide what — if anything — you should add to your tech stack. From a communication perspective, conversation intelligence, offered by many AI‑powered business intelligence solutions, is one of the most impactful AI technologies as it simplifies the workloads of customer-facing workers, provides transparency on ongoing sales deals and customer support cases and extracts valuable insights that drive business innovation and efficiency. However, determining which AI and business intelligence platforms offer high-quality conversation intelligence can be confusing, since many providers describe their solutions in different ways or combine more than one service on a single platform, making it hard to know what exactly are their strengths and weaknesses.
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Knowing the Market: Why Your Customers Need SMS and MMS

Knowing the Market: Why Your Customers Need SMS and MMS
Depending on where you live, SMS is, surprisingly, still king. While it may seem odd given the number of professional UCaaS solutions and free messaging tools such as WhatsApp, WeChat and Facebook Messenger, there are some compelling reasons businesses and individuals continue to embrace the 30-year-old technology — and many have increased their SMS usage over the last few years.

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Salesforce and UCaaS: Why You Should Integrate Your CRM

Salesforce and Unified Communications: Why You Should Integrate Your CRM
People buy from people. In an increasingly competitive climate, the difference between a sale and a lost opportunity comes down to one thing — your relationship with your customers. As a result, customer relationship management (CRM) software has become a cornerstone of effective sales. It’s become essential for not only collecting and saving customer information but also for building and tracking powerful campaigns, providing detailed analytics and managing complex sales cycles. But even with Salesforce, the number one CRM, on your side, there’s a real risk that you’re not getting the full value of the program if you’re using it on its own. Because for every second spent on switching between windows and manually logging calls, critical time with a customer is lost.

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Are Desk Phones Dead: The Role of Business VoIP Phones

Are Desk Phones Dead: The Role of Business VoIP Phones
With the copper switch-off looming and hybrid working firmly entrenched, it may seem that the days of the desk phone are numbered. The widespread use of unified communication tools that work from any computer or mobile device means that a desk phone isn’t the obligatory tool it once was. But while this may inspire some companies to rip out their handsets, we suggest you take a closer look at the perks of using modern business VoIP phones before switching over to a completely phoneless office.

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