In the age of digital marketing, it can be hard to know where to start to make your brand stand out online. Whether you have a
With the UCC Summit in Dallas, Texas right around the corner, we’ve been doing a lot of thinking about the Lone Star State. Partners from across
In a hospital or care center, communication equipment is vital. If there’s an emergency at the front desk, or if a patient’s condition worsens, doctors and
And What Strategies to Use Instead There’s nothing fun about a fight in the workplace. Flaring tempers, harsh language — these problems last well after
How Contact Center Metrics Add Value to PBX In the digital age, every company should operate on the understanding that speedy customer service counts for a
At the height of the pandemic, virtual events were the only way to go. Conferences, summits, and even family dinners all happened online — with people
Vendors are dropping like flies. Many, including legacy PBX manufacturers, have survived this long through partnerships and M&As, but Panasonic’s slow exit and Avaya’s multiple profit
Of all the changes to hit the telephony industry, among the biggest is the role of the installer. With UC&C and the shift to digital frontiers,
Every day, your sales and support teams are sitting on revenue insights they never capture. Customer objections. Buying signals. Competitor mentions. Upsell opportunities. Friction points. They
Your CRM knows a call happened, but it doesn’t know what was said Whether it’s Salesforce, HubSpot or another platform, most sales teams invest significantly in their
Most sales managers will recognize the moment at the end of a difficult quarter where a deal that should have closed didn’t, and the post-mortem conversation
Artificial intelligence is everywhere right now. From boardrooms to sales teams, every organisation is exploring how AI can improve productivity, reduce costs, and enhance customer experience.
You record every call, but you’re still at risk Most businesses in regulated industries believe they have compliance call recording covered. The system records calls, stores
The French government has officially announced that by 2027, tools like Microsoft Teams and Zoom will be systematically replaced across all state administrations by sovereign alternatives.
