![Make Chat Part of the e-Commerce Customer Journey Make Chat Part of the e-Commerce Customer Journey](https://blog.wildix.com/wp-content/uploads/2019/10/wildix-kite-website.jpeg)
Just based on these trends, it’s clear that people expect more than a barebones “Contact Us” page. But maybe that shouldn’t come as a surprise. Increasingly, customers want immediate gratification when they interact with companies. So you should also expect them to want their questions answered quickly, without the wait time of email or an external call. Stepping in to solve that issue are live chat services. When properly implemented, these tools give customers a way to connect with a company representative for instant insight and information. Continue reading “Make Chat Part of the e-Commerce Customer Journey”