Wildix Blog

Shopping online these days, you’re likely to see a lot of fresh communication features. In particular, chatbots, messaging boxes and “call an agent” popups now abound on digital storefronts.

Just based on these trends, it’s clear that people expect more than a barebones “Contact Us” page. But maybe that shouldn’t come as a surprise. Increasingly, customers want immediate gratification when they interact with companies. So you should also expect them to want their questions answered quickly, without the wait time of email or an external call. Stepping in to solve that issue are live chat services. When properly implemented, these tools give customers a way to connect with a company representative for instant insight and information. Continue reading “Make Chat Part of the e-Commerce Customer Journey”

Imagine you’ve just experienced a powerful earthquake. You spent minutes on end watching walls shake and buildings sway, all while trying to keep your footing on a floor that’s being rocked by a massive, unstoppable force.

But, soon enough, the disaster passes. You’ve made it through in one piece. Not only that, your home is still standing.

The question is, do you now stay content with the stability you have?

Or do you arm yourself with the knowledge to get through the next quake? Continue reading “Constant Disruption and Partners as the Solution”

Recently released in 2017, Microsoft Teams is storming the market space, currently with 13 million weekly users, and now one of the biggest workplace chat apps, surpassing Slack and Google Hangouts.

Increased growth of Teams is causing uncertainty to some Vendors who recognise Teams as direct competition to their business interests, thus revenues.

We decided to bring up this topic within our Ecosystem and speak about Teams, their possible influence on Channel Partners and the industry. 

We interviewed Tech Guru and Technical Director of Taurus Clearer Communication, Richard Whybra.

Continue reading “HOW TO COMPETE AGAINST MICROSOFT TEAMS”

Let’s start out by dispelling a myth: LinkedIn isn’t really about selling. 

Or better said: just being on LinkedIn isn’t enough to get you more sales. 

Lately, all around Europe there’s been plenty of talk about social selling, mostly referring to LinkedIn and Twitter.

The very term “social selling” makes many people turn up their noses. Especially the old-school salesmen. They’re great at their jobs, but they can be resistant to change- I’ve often heard them say things like “I don’t have time to waste with social networks.”  Continue reading “Social Selling: Selling in the Digital Era via LinkedIn”