In the previous blog article (Insight into the user endpoint) I listed user endpoints. This time I am going to characterize what advanced services can be implemented via SIP phones.
Feature Keys
On legacy systems and modern VoIP systems, feature keys can implement a large set of services:
- BLF (Busy Lamp Field), which displays the status of colleagues
- Parking slots
- Speed dial
- Send DTMF
- Trunk / line monitoring and use
Verify how many of these keys your users will need. Also, consider the possibility of providing such advanced services via the UC Client. For example, the user can own a basic VoIP phone for calls but manage all other operations (presence, monitoring, etc.) via the UC client on the PC.
Continue reading “How to extend the functionality of SIP phones”